FREQUENTLY ASKED QUESTIONS
Payment & Delivery
Yes, you can initiate a customer enquiry through one of the following websites:
Once you have completed an online questionnaire, one of our agents will make contact with you, using the contact details you provide, to run through your requirements.
Our enhanced home door is a bespoke product, manufactured to your requirements, it can be delivered in 8 weeks to 12 weeks depending on the options that you have selected.
Delivery fee is chargeable depending on your location – We would recommend calling our customer services team on 03330 112299 for further information.
On receipt of your order, you can expect an email or written confirmation of your order requirements. You will be given a account manager and once manufacturing starts here in our West Yorkshire factory, we will provide you with further updates and schedule a delivery timeslot that is convenient for you. Feel free to contact us at any stage to check on the progress of your door.
Please refer to the customer complaints section of our terms and conditions.
Dortech’s Enhanced Home Door is security tested to Q-Mark standards. Q-Mark accreditation is a recognised Secure by Design accreditation (PAS24:2012 for Windows and Doors). Secured by Design has been developed by the Association of Chief Police Officers Crime Prevention Initiatives (ACPO CPI Ltd) and is the group name for a number of national Police projects focused on the design and security for new and refurbished homes, commercial premises and car parks, as well as the acknowledgment of quality security products and crime prevention projects. The principles of the scheme have been proven to reduce the risk of crime and the fear of crime.
In essence, this is your guarantee that the production of the door you are purchasing is being monitored by a UKAS accredited certification body to ensure compliance with PAS 24:2016 Enhanced security performance requirements for doors and windows in the UK. External doors and windows intended to offer a level of security suitable for dwellings and other buildings exposed to comparable risk and the specific and the relevant material specific standard for general performance referenced in BS 6375 Parts 1, 2, and 3.
Further information about Dortech accreditation can be found here: https://www.bmtrada.com/
All doors come with 3 keys as standard.