Terms & Conditions

1.1 What these terms cover. These are the terms and conditions on which we, Dortech Architectural Systems Limited trading through its Dortech Doors sub-division, supply products to you, the customer, whether these are goods, bespoke products or services.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms explain who we are, how we provide products, how you and we may change or end the contract, what to do if there is a problem, and other important information.

2.1 Who we are. We are Dortech Architectural Systems Limited, a company registered in England and Wales. Dortech Doors is a sub-division of Dortech Architectural Systems Limited. Our company registration number is 06708596 and our registered office is at C/O Murray Harcourt, 6 Queen Street, Leeds, United Kingdom, LS1 2TW. Our registered VAT number is 567-1689-96.

2.2 How to contact us. You can contact us by telephoning our team on 03330 112 299, by email at doorteam@dortech.co.uk, or by writing to us at Unit 3, Old Fieldhouse Lane Industrial Estate, Old Fieldhouse Lane, Huddersfield HD2 1FA.

2.3 How we may contact you. If we need to contact you, we will do so by telephone, email or post using the details you provided in your order.

2.4 Writing includes emails. When we use the words “writing” or “written”, this includes emails.

2.5 Email communications. Emails and attachments are intended only for the recipient. If you receive an email from us in error, please notify us and delete it. We accept no responsibility for loss or damage arising from email transmission, viruses or other defects. We may monitor and record emails for compliance and business protection purposes.

3.1 How we accept your order. Acceptance of your order takes place when we email you an order confirmation, at which point a contract comes into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you and will not charge you. Reasons may include stock availability, resource limitations, failed credit checks, pricing or description errors, or inability to meet a specified delivery deadline.

3.3 Your order number. We will assign an order number and ask that you quote it when contacting us.

3.4 UK only. Our website is for the promotion of our products in the UK. We do not accept orders from, or deliver to, addresses outside the UK.

4.1 Images. Product images are for illustrative purposes only. Colours and finishes may vary slightly due to screen settings and manufacturing tolerances.

4.2 Bespoke products. Bespoke products will be manufactured to the specifications and sizes provided by you. Changes may incur additional charges.

4.3 Packaging. Product packaging may vary from images shown on our website.

4.4 Measurements. If products are made to measurements supplied by you, you are responsible for ensuring those measurements are accurate.

4.5 Product advice. Any advice we provide is given in good faith based on information supplied by you. We are not liable where advice is based on incomplete or incorrect information.

If you wish to make a change to your order, please contact us. We will tell you if the change is possible and whether it affects the price, timing or specification. If we cannot make the change, or the consequences are unacceptable to you, you may wish to end the contract in accordance with these terms.

We may make minor changes to products to reflect changes in laws, regulatory requirements, technical improvements, product updates or security requirements.

7.1 Delivery costs. Delivery costs will be confirmed during the order process unless otherwise agreed.

7.2 Delivery times. Delivery times depend on the nature of the product, whether it is standard or bespoke, and the delivery arrangements agreed with you.

7.3 Delays outside our control. If supply is delayed by an event outside our control, we will contact you as soon as reasonably possible and take steps to minimise the delay.

7.4 Collection. If collection is agreed, goods may be collected during our normal working hours.

7.5 Failed delivery. If no one is available to take delivery, the courier may leave instructions for rearranging delivery or collection.

7.6 Failure to rearrange delivery. If delivery or collection is not rearranged, we may charge storage and further delivery costs.

7.7 Access. If access to your property is required and not provided as agreed, we may charge additional costs incurred.

7.8 Split deliveries. We reserve the right to deliver orders in instalments.

7.9 Site or third-party delivery. If goods are delivered to a building site or third party, we may assume the person on site or third party is authorised to accept delivery.

7.10 Late delivery. You may have legal rights if we deliver goods late, including the right to treat the contract as ended in certain circumstances.

7.11 New deadline. If you do not wish to end the contract immediately, you may set a reasonable new deadline.

7.12 Ending for late delivery. If you end the contract for late delivery, you may reject or cancel the relevant goods and receive a refund for goods not provided.

7.13 Responsibility. Goods become your responsibility once delivered to the address provided by you or collected by you or your nominated carrier.

7.14 Ownership. You own goods once we have received payment in full. Until then, legal and beneficial ownership remains with us.

7.15 Required information. If we require information from you to supply the products and you do not provide it, we may end the contract or charge additional costs.

7.16 Suspension. We may suspend supply to deal with technical problems, legal requirements, product updates or requested changes.

7.17 Your rights if we suspend. If suspension continues beyond a reasonable period, you may be entitled to end the contract and receive a refund for products not supplied.

7.18 Non-payment. We may suspend supply if you do not pay sums due after notice.

You may end your contract depending on what you have bought, whether anything is wrong with it, how we are performing, and when you decide to end the contract.

You may have rights if the product is faulty, mis-described, delayed, changed, incorrectly priced, or if you are within a cooling-off period where applicable.

You do not have the right to change your mind in respect of bespoke products or products mixed inseparably with other items after delivery.

Where we are not at fault and there is no right to change your mind, you may still end the contract before completion, but we may deduct or charge compensation for net costs incurred.

To end the contract, contact us by telephone on 03330 112 299, by email at doorteam@dortech.co.uk, through our website contact form, or by post.

If goods have been dispatched or received, you must return them or allow us to collect them where appropriate. Goods should be returned to Unit 3, Old Fieldhouse Lane Industrial Estate, Old Fieldhouse Lane, Huddersfield HD2 1FA unless otherwise agreed.

We will pay return costs where products are faulty, mis-described, or where you are ending because of something we have done wrong. In other cases, you are responsible for return costs.

Refunds will be made using the original payment method, subject to any permitted deductions.

Where applicable, restocking fees of up to 35% may apply to returned goods to cover administrative and reprocessing costs.

We may end the contract if you fail to make payment, fail to provide required information, fail to allow delivery or collection, or fail to provide access where required.

If we end the contract because you have broken it, we may deduct or charge the net costs we incur as a result.

We may withdraw a product and will inform you if this affects your order.

If you have any questions or complaints, contact us on 03330 112 299, email doorteam@dortech.co.uk, or write to us.

We are under a legal duty to supply products that conform with this contract. Nothing in these terms affects your statutory rights.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. You may have rights to a refund, repair or replacement depending on the circumstances and timing.

If you reject products, you must return them or allow us to collect them where appropriate.

The price of the product, including VAT where applicable, will be the price indicated during the order process unless otherwise agreed.

If VAT rates change between order and supply, the VAT payable may be adjusted unless payment has already been made in full.

If we discover a pricing error, we may contact you before accepting your order. If an obvious pricing error has occurred, we may end the contract and refund sums paid.

We accept payment by agreed methods including VISA and Mastercard where available. Payment must be made before dispatch unless otherwise agreed.

If payment is late, we may charge interest at 8% per year above the applicable base lending rate, accruing daily.

If you think an invoice is wrong, please contact us promptly.

We are responsible for foreseeable loss and damage caused by us if we fail to comply with these terms or fail to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, breach of legal rights, or defective products under the Consumer Protection Act 1987.

We are not liable for errors made by you, including incorrect product selection, incorrect measurements or incorrect delivery details.

We supply products for domestic and private use. If used for commercial, business or resale purposes, we have no liability for loss of profit, business interruption or business opportunity.

We will only use your personal information as set out in our Privacy Policy.

Please refer to the privacy policy published on the Dortech Doors website.

We may transfer our rights and obligations under these terms to another organisation, provided this does not affect your rights.

You may only transfer your rights or obligations with our written consent, except where a guarantee can legally be transferred.

This contract is between you and us. No other person has rights to enforce its terms.

If any part of these terms is found unlawful, the remaining terms remain in force.

If we delay enforcing the contract, we may still enforce it later.

These terms are governed by English law. Legal proceedings may be brought in the English courts. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of those jurisdictions.

Alternative dispute resolution may be available where appropriate.